Privacy Policy

Last Updated: April 7, 2026

Introduction

Continu ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, username, phone number, and profile picture
• Organization Information: Organization name, subdomain, custom domain, and settings
• Payment Information: Billing address and payment method (processed securely through our payment processor, Polar.sh)
• Communication Data: Messages, feedback, and other communications you send to us
• Authentication Data: Login credentials, two-factor authentication settings, and connected accounts

Automatically Collected Information

We automatically collect certain information when you use our Service:

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: Browser type, operating system, device identifiers, and IP address
• Log Data: Server logs, error reports, and performance metrics
• Cookies and Tracking Technologies: See our Cookie Policy for details

Third-Party Services

We use third-party services that may collect information:

• Convex: Our backend infrastructure provider
• Polar.sh: Payment processing and subscription management
• OpenPanel: Analytics and usage tracking (with your consent)
• Sentry: Error monitoring and performance tracking (with your consent)
• Resend: Email delivery service

How We Use Your Information

We use the information we collect to:

1. Provide and Maintain the Service: Deliver features, process transactions, and manage your account 2. Improve the Service: Analyze usage patterns, fix bugs, and enhance functionality 3. Communicate with You: Send service updates, security alerts, and respond to inquiries 4. Process Payments: Handle subscription billing and payment processing 5. Ensure Security: Detect and prevent fraud, abuse, and security threats 6. Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who perform services on our behalf:

• Convex: Backend infrastructure and database hosting
• Polar.sh: Payment processing and subscription management
• OpenPanel: Analytics (only with your consent)
• Sentry: Error monitoring (only with your consent)
• Resend: Email delivery

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Government investigations
• Protection of rights, property, or safety
• Compliance with legal obligations

With Your Consent

We may share your information with your explicit consent or at your direction.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data in transit is encrypted using TLS/SSL
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Data stored in secure, access-controlled environments
• Regular Audits: Security assessments and vulnerability testing
• Incident Response: Procedures for detecting and responding to security breaches

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access

You have the right to request access to the personal information we hold about you.

Correction

You can update your account information at any time through your account settings.

Deletion

You can request deletion of your account and personal information. We will comply with your request subject to legal obligations.

Data Portability

You can request a copy of your data in a machine-readable format. See our Data Export feature.

Objection and Restriction

You can object to certain processing activities or request restriction of processing.

Withdraw Consent

You can withdraw consent for analytics and marketing cookies at any time through your cookie preferences.

Complaints

You have the right to lodge a complaint with your local data protection authority.

To exercise these rights, please contact us at [email protected].

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Adequacy decisions
• Other approved transfer mechanisms

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected] Address: 123 Main St, City, State 12345

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Note: This is a template privacy policy. You should review and customize it with your specific practices and consult with legal counsel before use.